Returns & Exchanges

At Stoked Stainless, we take pride in the craftsmanship of our New Zealand-made luxury baths and spas. If your product is damaged or does not meet our high quality standards, we are committed to providing a resolution that ensures your complete satisfaction.

Return Process

• 1.
  Contact Our Team

  Email our customer support within 14 days of delivery with your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  Attach high-resolution photos of the product and any relevant packaging to help us assess the condition of your stainless steel unit.

• 3.
  Return Authorization

  Once reviewed, we will provide a Return Merchandise Authorization (RMA) and coordinate the logistics for the secure transport of your item.

• 4.
  Inspection and Resolution

  Upon receiving the item at our workshop, we will conduct a thorough inspection and process your repair, replacement, or refund accordingly.